If you are not satisfied with our products for any reason, you may return it for a refund or a replacement within thirty (30) days of delivery. Card Scanning Solutions, Inc., understands that exchanging and returning products may be an inconvenience but we strive to make the process a simple and straightforward one. We will gladly help you exchange or return your product, when it falls within the guidelines below.
Terms and Conditions
Products that have been damaged by customers cannot be returned. The damages can include but are not limited to scratched, cracked, or chipped hardware, misuse, and/or neglect. Damaged products are absolutely not qualified for refund, replacement, or warranty protection.
A Return Merchandise Authorization (RMA) number is required for all returns. Returns without an RMA number will not be accepted.
Please contact our Customer Care department by email at firstname.lastname@example.org, or phone at (213) 867-2625, to request an RMA number. Return address and instructions will be provided when an RMA number is issued.
Failure to comply with the return instruction may result in an invalidation of your return.
To obtain an RMA number and receive return instruction, please provide us with the following information:
- Invoice, Sales Order, or Pick number
- Product description or item code
- Reason for the return/exchange
- Contact information such as email address and phone number
Refund or replacement will be granted if an RMA number is requested within fifteen (15) calendar days of product delivery.
NO RMA number will be issued after 30 calendar days of product delivery.
RMAís must be received no more than fifteen (15) business days from the RMA issue date for shipments from the continental USA. Overseas and International shipments will have an extension of twenty-one (21) business days. After the allowed time, CSSN will invalidate the RMA and it will be the customerís responsibility to arrange shipping with freight prepaid to ship the late RMA back to the customer.
30 day money back applies to purchases of fewer than ten scanners/units by an End-User. Orders greater than ten units will be subjected to restocking fees for unopened items. 30 day money back exclude shipping and handling costs.
Resellers have 30 day to return or exchange their units, there is a 25% restocking fees for returned unopened items.
Products MUST be returned in good condition, with all original parts and packaging (even if opened). A fifteen percent (15%) fee will be charged for incomplete returns (up to thirty percent (30%) if multiple accessories are missing).
Products that have been damaged by customers cannot be returned. If damaged product is returned, it is the customerís responsibility to arrange shipping with freight prepaid to ship the damaged product back to the customer.
All RMAís must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to CSSNís accounts will result in a partial forfeiture of your refund.
Shipping related charges are not refundable; unless the return is a result of CSSN error (you received the wrong product).
CSSN is not responsible for lost return packages. It is the responsibility of the customer to use reliable shipping methods or insuring the shipment in the event of a lost package.
Please keep all shipping records until your account or original method of payment has been credited and/or until you receive the replacement product.
Please allow 1-2 weeks for refund process. Refunds will only be applied to the same method of the original purchase.
To safeguard against possible abuses of CSSNís return policy, we reserve the right to charge a restocking fee of fifteen percent (15%) at our discretion.
Special orders or quantities of ten (10) or more are subject to higher rates such as a 25% restocking fee. In most cases, it is recommended that the items be tested in the field prior to deploying multi-volume quantities as returns may not be accepted. Terms for exchanges/returns of high quantity or special order items will be set at the time of ordering.
Refused or Undeliverable Shipment
Customers who refuse packages at the time of delivery or provide an undeliverable address will be charged the shipping and handling fee.
Loss or Damage in Shipment
Claims for lost packages must be made to CSSN by the customer. Please follow the instructions we provide you.
Claims for damaged products in shipment must be made to CSSN by the customer. Please keep the original shipping boxes; we will need these items for further investigation.
Defective Product and Warranty
If the product fails within the warranty period, please contact CSSN Technical Support department at (213) 867-2630 for instructions before sending the defective product back to us.
Order Processing and shipping
Our efficient processing system enables us to ship most of the orders the same day or within one business day.
Delays to the above are expected for weekend orders. We ship Monday through Friday.
We use the services of premium carriers (UPS, FedEx, USPS). Our delivery options are Ground, 2nd day Air, 3 days Select, Overnight and
international. All of our products are always in stock (unless specifically noted).
All deliveries are insured and guaranteed against loss, theft and damage. If you should experience any freight damage, please submit a
ScanShell Store accepts VISA, MasterCard, American Express and Discover. Current billing address and phone information must be included with every order. Billing information must be verifiable with the issuing bank. If this information cannot be verified with the bank, the order will be cancelled.Credit Card Security
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.
Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners.Sales Tax
Sales tax applies for orders that are shipped to the state of California. No additional charges will be applied to the listed prices except for the shipping and handling costs for orders not shipped to California. On international orders, additional taxes or duties may be charged for some countries by FedEx or local authorities, which are at the customer responsibility.Shipping Policy
We use the services of premium carriers (UPS, FedEx, USPS).
Our delivery options are Ground, 2nd day Air, 3 days Select, Overnight and international.
All of our products are always in stock (unless specifically noted).
Delivery times are stated in business days, and do not include order processing times.
Ground: 5-7 business days (not counting shipping day)
2nd day Air: 2 business days (not counting shipping day)
3 days Select 3 business days (not counting shipping day)
Overnight: Next day for orders accepted Monday through Thursday before 11:00AM PST
Overnight orders accepted after 11:00AM pacific time will be shipped on the next day
Overnight Orders Accepted on Friday before 11:00AM, will be delivered on Monday
International: FedEx International priority 4-5 business days.Insurance
All deliveries are insured and guaranteed against loss, theft and damage. If you should experience any freight damage, please submit a request.Overdue
Deliveries can be expected by combining order processing time and shipping time.Order Processing Time
Our efficient processing system enables us to ship most of the orders the same day or within one business day. Delays to the above are expected for weekend orders. We ship Monday through Friday.Destinations and International Orders
We ship to the continental United States. In addition, we ship to almost every country in the world.Billing to an International Address
Your billing information must be the same as listed for you by your credit card provider. We accept foreign billing addresses, but we may require (in rare cases) additional documentation prior to shipping your first order. We may ask to have a faxed copy of your passport or drivers license, along with a copy of either your credit card billing statement, or a copy of the credit card you will be using.International Shipping Method
We use FedEx International Priority. For some countries additional taxes or duties may be charged by FedEx or local authorities and are the responsibility of the customer.